2026-06-14
How cap and damper lands on the Chimney Service ticket
Wind-side smell is often a cap or a damper, not a new firebox. Dune keeps last sweep date on the same job.
A fireplace that smells when the wind is from the west needs a draft check and a cap look before anyone sells a new insert. Dune asks about smell, smoke, or animals and wind direction before naming a window.
The note also holds cap and damper. Last sweep date stays with the address so the callback is specific.
Wood stove or open fireplace is part of the same ticket. The caller is told a local company will call back. The street address on a partner request shows after that company claims it.